Privacy Policy

Our privacy policy and cookies information should answer your questions about your data and how we use it. If you do have any queries about privacy or cookies, please contact with us.

Who we are

We are Paul’s Organic Veg. We deliver fresh, organic vegetables and fruit.

Our address is: TYR PWLL FARM, HARDWICK, ABERGAVENNY, NP7 9AB.

Our website address is: https://paulsorganicveg.com.

Our email address is: vegetables.paul@gmail.com

When do we collect information about you?

You may give us information about you:

  • when you contact us by any means (including via the website, over the phone, by email) with queries, complaints etc.;
  • when you create an account with us;
  • when you use your account to buy products;
  • when you engage with us on social media;
  • when you comment on or review any of our products or our services;
  • when you use our website

What information do we collect about you?

The information we may collect, use, store and transfer about you includes the following:

  • name, username or similar identifier (such as social media username), title;
  • delivery address, billing address, email address and telephone number;
  • details of your interactions with us, including interactions through our website, by telephone, email, in person and through social media. For example, we may make notes of our conversations with you, log details of any complaints or comments you make and record where any deliveries have been left for you;
  • details of your shopping preferences and personal details (such as purchase history);
  • your comments and product reviews.

We may also automatically collect data about you such as internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website as you interact with our website. We collect Technical data by using cookies and other similar technologies.

Why do we collect information about you?

  • To set up an account for you so that you can order products from us.
  • To process and deliver your order.
  • To respond to an enquiry made by you (whether via the website, over the phone, by email)
  • To use data analytics to improve our website, customer relationships and experiences.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Who we share your data with

We do not share your information to any third party for the purpose of marketing.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.  If you would like a copy of some or all of your personal information, please to us.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Cookies

Our website uses “cookies” to ensure you receive the best possible visitor experience. Cookies are small files which are sent by a web server to an individual’s computer which are then stored on that computer’s hard drive. A cookie contains text, and is like an identification card which can only be translated by the server it originated from.

Our website uses the following cookies for the following purposes:

Google Analytics:

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

Most internet browsers allow you to prevent cookies being stored on your computer. Alternatively you may be able to configure your browser to accept all cookies or to notify you when a cookie is offered by our server. You may also be able to delete all cookies currently stored on your web browser. Therefore unless you change your browser settings you will automatically accept cookies from our website. We may also collect information about where you are on the Internet (e.g. the URL you came from, IP address, and domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit and any search terms that you entered on our website. We will use this information to administer our website, for internal operations (including troubleshooting, data analysis, testing, research, statistical and survey purposes) and as part of our efforts to keep our website safe and secure.

What about third party websites that you can access via our website?

Our website contains links to other websites which are outside our control and are not covered by this Privacy and Cookies Policy. If you access other websites using the links provided, the operators of those websites may collect personal data from you which will be used in accordance with their respective privacy policies which you should read. We are not liable for the practices of such third party website operators in respect of your personal data.